Our Shopify support packages

The continuous growth of your eCommerce store depends upon dedicated support and maintenance services. At chilliapple, a Shopify support agency, you can access our professional shopify developers for bug fixes, design changes, adding new features, and more. Our team can optimise your Shopify store for greater speed and conversions. We offer proactive assistance tailored to resolve your problems and overcome complexities in a hassle-free manner.

  • What’s
    included?

  • Account Manager Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
  • Basecamp Access Basecamp is chilliapple’s project management tool of choice. It’s easy to use and provides a forum for discussion between your team and ours, either to discuss progress on a project and collate feedback or to scope out new requirements. Your Account Manager, Developer, QA Manager and Development Team Lead will have visibility of all communication on Basecamp. Each Monthly Report will be posted here.
  • Down Time Monitoring We will add your site to a tool that we use to monitor downtime. It will be checked every 5 minutes, and if it goes down, we will be alerted right away, allowing us to respond quickly. Please note that downtime is usually serverrelated, but if we are aware of it then the alerts can be sent out where necessary.
  • Performance Health Check We will add your site to a tool we use to monitor website performance. It's a good indicator of what search engines such as Google might evaluate when ranking your site. Even if your performance is great, you want to ensure your site is accessible, follows best practices, and has good SEO scores. We will then advise on the available recommendations to keep the site performing to its maximum potential on mobile and desktop. chilliapple does not guarantee a certain level of performance as some things are beyond the control of chilliapple development such as JavaScript, HTML files and virtual DOM size as well as server/hosting restrictions, design assets and functional requirements of the website which may be utilising third-party resources such as themes and plugins, or even the platform itself. There must be a balance between the preservation of form and function, and performance.
  • SEO Health Check Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report, you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
  • Progress Calls Building relationships with clients is a pivotal part of development, and we want you to see us as an extension of your in-house team. To facilitate a great working relationship, and to keep on track with updates, progress, and new discussions, we will schedule either monthly (Growth Support) or fortnightly (Enterprise Support) progress calls.
  • Strategy Calls With our Enterprise Support Package option, we pre-book bi-annual strategy calls. Your Account Manager will work with you to discuss the roadmap for your website, and put together a plan of action for how to achieve this.
  • Competitor Analysis Every quarter, your Account Manager will review one of the websites of your top 4 competitors and provide a detailed analysis. This will include an overview of your competitor's design and functionalities, product line focus, sales, and discounts, omnichannel sales and other marketing activities, all with the aim of providing you with new recommendations to keep your site in line, or even better ahead, of your competition.
  • Customer Behaviour Tracking We’re partnered with a leading provider to monitor the user journeys of real customers. We will also be able to see heat maps for how your users are interacting with your site. This provides insight into where customers are dropping out of your sales funnel and helps us suggest improvements to maximise conversion. It’s also extremely useful for diagnosing any bugs that customers might report, as we can see exactly what they’re seeing.
  • UX/UI Design Audit Having a great website design is vital for a great-performing ecommerce business. If the user journey is complicated, this can affect conversion rates, which overall impacts revenue. As part of our Enterprise support package, one of our in-house designers will provide a written audit of the current user experience and make recommendations for changes/improvements that could be made. They will then create 3-5 pages of mock-ups to show the new layouts with the suggested improvements applied.
  • Conversion Rate Optimisation Audit We will systematically review your website from a customer’s perspective and identify improvement areas. There are over 230 items that we will be looking for, all of which influence conversion rate. We will produce a report which highlights any areas with potential for improvement, which your Account Manager will use to put together a strategy for improving conversion rate for your site.
  • Report Each month you’ll receive a report detailing the work that has been undertaken on your site in the month previous, along with a selection of recommendations from our team based on insights from third-party tools and established best practices. This report will be signed off by your Developer, Development Team Lead and Account Manager.
  • Minimum Contract Term There is a minimum contract of 6 months to onboard onto one of our Shopify Support Packages. After this time, you will move onto a 1-month rolling contract, unless you wish to re-sign for a further 6-month period.
  • Development Hours Within your subscription you’ll have a number of hours per month to use however you choose, including for design tweaks, app installations and new features. For each 6-month contract, you will be given a block of 6 months’ worth of development hours that you can use straight away. For each subsequent rolling month, development hours will be added to your block as an accrual. Your Account Manager may also make suggestions for improvements based on recommendations from our team. Any additional development hours used will be charged additionally at the discounted hourly rate in line with your chosen package.
  • Monthly package cost**

  • Basic

  •     Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
  •     Basecamp is chilliapple’s project management tool of choice. It’s easy to use and provides a forum for discussion between your team and ours, either to discuss progress on a project and collate feedback or to scope out new requirements. Your Account Manager, Developer, QA Manager and Development Team Lead will have visibility of all communication on Basecamp. Each Monthly Report will be posted here.
  •     We will add your site to a tool that we use to monitor downtime. It will be checked every 5 minutes, and if it goes down, we will be alerted right away, allowing us to respond quickly. Please note that downtime is usually serverrelated, but if we are aware of it then the alerts can be sent out where necessary.
  •     We will add your site to a tool we use to monitor website performance. It's a good indicator of what search engines such as Google might evaluate when ranking your site. Even if your performance is great, you want to ensure your site is accessible, follows best practices, and has good SEO scores. We will then advise on the available recommendations to keep the site performing to its maximum potential on mobile and desktop. chilliapple does not guarantee a certain level of performance as some things are beyond the control of chilliapple development such as JavaScript, HTML files and virtual DOM size as well as server/hosting restrictions, design assets and functional requirements of the website which may be utilising third-party resources such as themes and plugins, or even the platform itself. There must be a balance between the preservation of form and function, and performance.
  •     Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report, you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
  •     Building relationships with clients is a pivotal part of development, and we want you to see us as an extension of your in-house team. To facilitate a great working relationship, and to keep on track with updates, progress, and new discussions, we will schedule either monthly (Growth Support) or fortnightly (Enterprise Support) progress calls.
  •     With our Enterprise Support Package option, we pre-book bi-annual strategy calls. Your Account Manager will work with you to discuss the roadmap for your website, and put together a plan of action for how to achieve this.
  •     Every quarter, your Account Manager will review one of the websites of your top 4 competitors and provide a detailed analysis. This will include an overview of your competitor's design and functionalities, product line focus, sales, and discounts, omnichannel sales and other marketing activities, all with the aim of providing you with new recommendations to keep your site in line, or even better ahead, of your competition.
  •     We’re partnered with a leading provider to monitor the user journeys of real customers. We will also be able to see heat maps for how your users are interacting with your site. This provides insight into where customers are dropping out of your sales funnel and helps us suggest improvements to maximise conversion. It’s also extremely useful for diagnosing any bugs that customers might report, as we can see exactly what they’re seeing.
  •     Having a great website design is vital for a great-performing ecommerce business. If the user journey is complicated, this can affect conversion rates, which overall impacts revenue. As part of our Enterprise support package, one of our in-house designers will provide a written audit of the current user experience and make recommendations for changes/improvements that could be made. They will then create 3-5 pages of mock-ups to show the new layouts with the suggested improvements applied.
  •     We will systematically review your website from a customer’s perspective and identify improvement areas. There are over 230 items that we will be looking for, all of which influence conversion rate. We will produce a report which highlights any areas with potential for improvement, which your Account Manager will use to put together a strategy for improving conversion rate for your site.
  •     Each month you’ll receive a report detailing the work that has been undertaken on your site in the month previous, along with a selection of recommendations from our team based on insights from third-party tools and established best practices. This report will be signed off by your Developer, Development Team Lead and Account Manager.
  • 6 months   There is a minimum contract of 6 months to onboard onto one of our Shopify Support Packages. After this time, you will move onto a 1-month rolling contract, unless you wish to re-sign for a further 6-month period.
  • 4hrs/month   Within your subscription you’ll have a number of hours per month to use however you choose, including for design tweaks, app installations and new features. For each 6-month contract, you will be given a block of 6 months’ worth of development hours that you can use straight away. For each subsequent rolling month, development hours will be added to your block as an accrual. Your Account Manager may also make suggestions for improvements based on recommendations from our team. Any additional development hours used will be charged additionally at the discounted hourly rate in line with your chosen package.

  • Growth

  •     Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
  •     Basecamp is chilliapple’s project management tool of choice. It’s easy to use and provides a forum for discussion between your team and ours, either to discuss progress on a project and collate feedback or to scope out new requirements. Your Account Manager, Developer, QA Manager and Development Team Lead will have visibility of all communication on Basecamp. Each Monthly Report will be posted here.
  •     We will add your site to a tool that we use to monitor downtime. It will be checked every 5 minutes, and if it goes down, we will be alerted right away, allowing us to respond quickly. Please note that downtime is usually serverrelated, but if we are aware of it then the alerts can be sent out where necessary.
  •     We will add your site to a tool we use to monitor website performance. It's a good indicator of what search engines such as Google might evaluate when ranking your site. Even if your performance is great, you want to ensure your site is accessible, follows best practices, and has good SEO scores. We will then advise on the available recommendations to keep the site performing to its maximum potential on mobile and desktop. chilliapple does not guarantee a certain level of performance as some things are beyond the control of chilliapple development such as JavaScript, HTML files and virtual DOM size as well as server/hosting restrictions, design assets and functional requirements of the website which may be utilising third-party resources such as themes and plugins, or even the platform itself. There must be a balance between the preservation of form and function, and performance.
  •     Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report, you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
  •     Building relationships with clients is a pivotal part of development, and we want you to see us as an extension of your in-house team. To facilitate a great working relationship, and to keep on track with updates, progress, and new discussions, we will schedule either monthly (Growth Support) or fortnightly (Enterprise Support) progress calls.
  • Annually   With our Enterprise Support Package option, we pre-book bi-annual strategy calls. Your Account Manager will work with you to discuss the roadmap for your website, and put together a plan of action for how to achieve this.
  •     Every quarter, your Account Manager will review one of the websites of your top 4 competitors and provide a detailed analysis. This will include an overview of your competitor's design and functionalities, product line focus, sales, and discounts, omnichannel sales and other marketing activities, all with the aim of providing you with new recommendations to keep your site in line, or even better ahead, of your competition.
  •     We’re partnered with a leading provider to monitor the user journeys of real customers. We will also be able to see heat maps for how your users are interacting with your site. This provides insight into where customers are dropping out of your sales funnel and helps us suggest improvements to maximise conversion. It’s also extremely useful for diagnosing any bugs that customers might report, as we can see exactly what they’re seeing.
  •     Having a great website design is vital for a great-performing ecommerce business. If the user journey is complicated, this can affect conversion rates, which overall impacts revenue. As part of our Enterprise support package, one of our in-house designers will provide a written audit of the current user experience and make recommendations for changes/improvements that could be made. They will then create 3-5 pages of mock-ups to show the new layouts with the suggested improvements applied.
  •     We will systematically review your website from a customer’s perspective and identify improvement areas. There are over 230 items that we will be looking for, all of which influence conversion rate. We will produce a report which highlights any areas with potential for improvement, which your Account Manager will use to put together a strategy for improving conversion rate for your site.
  •     Each month you’ll receive a report detailing the work that has been undertaken on your site in the month previous, along with a selection of recommendations from our team based on insights from third-party tools and established best practices. This report will be signed off by your Developer, Development Team Lead and Account Manager.
  • 6 months   There is a minimum contract of 6 months to onboard onto one of our Shopify Support Packages. After this time, you will move onto a 1-month rolling contract, unless you wish to re-sign for a further 6-month period.
  • 6hrs/month   Within your subscription you’ll have a number of hours per month to use however you choose, including for design tweaks, app installations and new features. For each 6-month contract, you will be given a block of 6 months’ worth of development hours that you can use straight away. For each subsequent rolling month, development hours will be added to your block as an accrual. Your Account Manager may also make suggestions for improvements based on recommendations from our team. Any additional development hours used will be charged additionally at the discounted hourly rate in line with your chosen package.

  • Enterprise

  •     Your Account Manager is the catalyst that makes things happen. Contactable by phone, email, Basecamp and Skype, they’ll keep work on schedule and liaise with you over feedback, suggestions and new requirements for your website.
  •     Basecamp is chilliapple’s project management tool of choice. It’s easy to use and provides a forum for discussion between your team and ours, either to discuss progress on a project and collate feedback or to scope out new requirements. Your Account Manager, Developer, QA Manager and Development Team Lead will have visibility of all communication on Basecamp. Each Monthly Report will be posted here.
  •     We will add your site to a tool that we use to monitor downtime. It will be checked every 5 minutes, and if it goes down, we will be alerted right away, allowing us to respond quickly. Please note that downtime is usually serverrelated, but if we are aware of it then the alerts can be sent out where necessary.
  •     We will add your site to a tool we use to monitor website performance. It's a good indicator of what search engines such as Google might evaluate when ranking your site. Even if your performance is great, you want to ensure your site is accessible, follows best practices, and has good SEO scores. We will then advise on the available recommendations to keep the site performing to its maximum potential on mobile and desktop. chilliapple does not guarantee a certain level of performance as some things are beyond the control of chilliapple development such as JavaScript, HTML files and virtual DOM size as well as server/hosting restrictions, design assets and functional requirements of the website which may be utilising third-party resources such as themes and plugins, or even the platform itself. There must be a balance between the preservation of form and function, and performance.
  •     Our SEO Manager will guide an expert eye over your website and use a variety of third-party tools to audit its SEO performance. Within your monthly report, you’ll receive a breakdown of recommendations to ensure potential customers are finding your site.
  •     Building relationships with clients is a pivotal part of development, and we want you to see us as an extension of your in-house team. To facilitate a great working relationship, and to keep on track with updates, progress, and new discussions, we will schedule either monthly (Growth Support) or fortnightly (Enterprise Support) progress calls.
  • Bi-Annually>   With our Enterprise Support Package option, we pre-book bi-annual strategy calls. Your Account Manager will work with you to discuss the roadmap for your website, and put together a plan of action for how to achieve this.
  •     Every quarter, your Account Manager will review one of the websites of your top 4 competitors and provide a detailed analysis. This will include an overview of your competitor's design and functionalities, product line focus, sales, and discounts, omnichannel sales and other marketing activities, all with the aim of providing you with new recommendations to keep your site in line, or even better ahead, of your competition.
  •     We’re partnered with a leading provider to monitor the user journeys of real customers. We will also be able to see heat maps for how your users are interacting with your site. This provides insight into where customers are dropping out of your sales funnel and helps us suggest improvements to maximise conversion. It’s also extremely useful for diagnosing any bugs that customers might report, as we can see exactly what they’re seeing.
  •     Having a great website design is vital for a great-performing ecommerce business. If the user journey is complicated, this can affect conversion rates, which overall impacts revenue. As part of our Enterprise support package, one of our in-house designers will provide a written audit of the current user experience and make recommendations for changes/improvements that could be made. They will then create 3-5 pages of mock-ups to show the new layouts with the suggested improvements applied.
  •     We will systematically review your website from a customer’s perspective and identify improvement areas. There are over 230 items that we will be looking for, all of which influence conversion rate. We will produce a report which highlights any areas with potential for improvement, which your Account Manager will use to put together a strategy for improving conversion rate for your site.
  •     Each month you’ll receive a report detailing the work that has been undertaken on your site in the month previous, along with a selection of recommendations from our team based on insights from third-party tools and established best practices. This report will be signed off by your Developer, Development Team Lead and Account Manager.
  • 6 months   There is a minimum contract of 6 months to onboard onto one of our Shopify Support Packages. After this time, you will move onto a 1-month rolling contract, unless you wish to re-sign for a further 6-month period.
  • 8hrs/month   Within your subscription you’ll have a number of hours per month to use however you choose, including for design tweaks, app installations and new features. For each 6-month contract, you will be given a block of 6 months’ worth of development hours that you can use straight away. For each subsequent rolling month, development hours will be added to your block as an accrual. Your Account Manager may also make suggestions for improvements based on recommendations from our team. Any additional development hours used will be charged additionally at the discounted hourly rate in line with your chosen package.

**subject to working hours Monday-Friday, and National/Bank Holidays. Please refer to Terms & Conditions
**all rates subject to VAT for UK businesses

Our Shopify maintenance and support services

Shopify Migrations

Shopify Migrations

We can help you smoothly migrate from other platforms to Shopify. Our comprehensive support team builds and follows a tailored approach with secure data transfer in a hassle-free way. We ensure zero data loss with multiple backups during the Shopify migration process.

Shopify Plus Upgrade

Shopify Plus Upgrade

Shopify Plus upgrade can help you manage high traffic and sales volume with faster and more reliable speed performance on your website. Our Shopify Plus support team can help you easily upgrade to scale, customise, or improve your online store's performance efficiently.

Shopify Plus Consultancy

Shopify Plus Consultancy

We can help you choose, set up, and customise themes as per your business needs. Our team can also add third-party apps, optimise payment options, and enhance store performance for greater UX. We can help you build world-class services that drive sales and revenue of your online store.

What our clients say

Chilliapple have been providing their Gold support package for just over six months and we have found them to be excellent in all respects. Chilliapple have updated our Magento site to the latest version, resolved our outstanding bugs, found a cheaper hosting solution and installed a new payments system. They are easy and transparent to deal with and any additional costs are outlined before they start any work. Highly recommended.

Mark Burley

Their communication skills and ability to complete the project within budget and timescale were impressive.

After the launch of the website, the client received feedback from customers concerning a better UX, and Chilliapple Ltd. was able to update easier than before. They communicated through Campfire and had weekly updates through Zoom meetings. Overall, the team provided a good value for the budget.

Luisa Coates Thermapen

Good Knowledge of Magento: Chilliapple was recommended to us for their Magento knowledge which has proved to be excellent. We worked with Bowo and Vipin to migrate and upgrade our existing Magento shops to a new UK Fast server with additional features and plug ins installed resulting in a faster admin than we previously had. I would recommend Chilliapple for Magento especially multiple shops.

Steve Long Merlin Workwear

Having gone through the process of having new Magento sites brought online a couple of times now, I have to say that Dean and the team at Chilliapple have made our latest project as smooth as can be possible.

From my experience, I can’t imagine that any new website is a trouble-free project. However, Chilliapple have worked tirelessly to ensure that obstacles and hurdles have been dealt with as quickly and efficiently as possible. Would I recommend? I already have… Twice!

Richard Smith Niton999

Great work with the team at Chilliapple. They undertook our website maintenance from a previous developer and they have managed to accommodate many of our initial needs, including an upgrade to Magento 2.4.

Since then, we have overcome many more requests to improve website and shopping functionality and while I personally will not be overseeing their work anymore, I trust though that Versapak are in safe hands and that they can meet any new challenge that may arise.

Jeremy Graham Versapak

Our Magento multistore was up and running on time and working as expected.

Sandra Simion our contact, gave us excellent customer support throughout the set-up process, she was immensely helpful and understanding. Sandra helped us purchase the correct modules and explained how they worked, Vipin sent us video demonstrations and advice too. [+]

Amanda YJ Europe Ltd

I've worked with many web agencies in the past and ChilliApple certainly shine above the rest. Our account manager Bowo has been extremely attentive and pro-active, without whom we would not have been able to deploy our Magento 2 migration by the end of 2020.

We're very pleased at the hard work and patience that Bowo and the development team have put into this project, especially as we were working long hours towards the end. I look forward to continued work with ChilliApple in 2021!

Laura Lam Phoenix Medical

Our website is built in Prestashop, and finding credible developers to maintain and progress the site was very difficult once we had made the decision to move on from our current developer.

Chilli Apple initially upgraded and re-themed our site to a very high standard with excellent communication throughout. We went live with the update (which was quite a major undertaking as it had not been done for some time and a lot had changed) right at the beginning of the COVID fiasco. [+]

Kieron Miller Skirting4u

We have found the dedicated development service an excellent way to quickly expand our team and give complete flexibility.

Priya has been a great asset to the team and provided valuable knowledge and ability to resolve our development requirements.

Garth Hoggins UBT (EU) Ltd

Chilliapple has been the perfect fit for us. We needed a web development firm that we could trust to deliver on time and on cost. Chilliapple has provided that..

We're incredibly pleased with the quality of work that chilliapple have produced and how receptive they've been to new design iterations. A great company to work alongside with upfront and transparent pricing and delivery. [+]

Alex Nowak WorkOutDepot

We received a great customer service from ChilliApple. The team is very friendly and helpful. Highly recommended! Thanks to Nick, Seb, Vipin, Spencer and all the team!

Cedric Cleaningspot

chilliapple limited

Trustpilot
4.7

Frequently Asked Questions

Why choose a monthly Shopify support & maintenance plan?

Selecting a monthly package plan lets you access vetted Shopify developers to make necessary changes in your website. They can help you stay tuned to the best strategies and latest trends without delay. This facilitates maximising online store performance and leveraging data, analytics, and tackling unexpected emergencies quickly.

What are the benefits of a Shopify support and maintenance plan?

Choosing the right plan as per your business needs and industry vertical can help you reap the following benefits:

  • Quickly roll out new functional features focussed on maximising engagement, sales, and conversions on your Shopify store.
  • Enhance user journey with enriching web designs.
  • Optimise the website code for greater speed performance.
  • Quickly identify and resolve errors or malfunctioning of the website.
  • Focus on the key business operations by leaving support tasks to professionals.
  • Avoid costly mistakes with expert guidance on your eCommerce store
  • Offer personalised services to your targeted clients.
  • Boost your SEO strategy and gain visibility on the search engine result pages.

When should I seek Shopify support services?

There are various scenarios where a Shopify support team can prove ideal for boosting your online store performance.

  • You are grinding to achieve sales target
  • Want to optimise your website performance
  • Trying to add new Shopify apps to your online store
  • Need long-term engagement for handling your website frontend or backend
  • The website suffers from unexpected glitches
  • Adding custom features to your store on Shopify platform

How quickly can I expect results from the Shopify support and services team?

Adding distinct changes, integrating Shopify apps, or resolving key problems can be done in a few hours. However, making new web designs or development can take more time. The exact time to resolve specific issues depends upon the nature of the problem, complexity level, and required changes.

Our Shopify maintenance and support services team can quickly work out as per the discussed deadlines to ensure the optimum continuity of your business.

What type of website changes can I request?

We can help you with all types of Shopify support service. You can talk to our representative to explain your needs.

Why is it important that my site is always up to date?

Up-to-date Shopify stores are more secure against vulnerabilities and online threats. Regular Shopify maintenance can also help you ensure flawless performance of your website.

What is the cost of Shopify maintenance services?

We offer multiple Shopify maintenance packages that include different kinds of services for your online store. Based on your needs, you can choose the best Shopify plus support package.