About Avatar
Avatar is a cutting-edge training solution developed by DataH2O, designed to revolutionise how contact centres and customer outreach teams train and support their employees. Built to enhance efficiency and effectiveness in customer interactions, Avatar provides a highly interactive and realistic learning experience that helps agents develop essential communication, problem-solving, and conflict-resolution skills with confidence.
By simulating real-world customer interactions, including handling objections, managing difficult conversations, and improving sales techniques, Avatar empowers employees to practice responding to complex scenarios in a risk-free environment. This ensures they are well-prepared to deliver exceptional service, maintain compliance, and drive customer satisfaction.
Seamlessly integrating into existing training programs, Avatar enables in-house training teams to scale their efforts, reduce manual coaching time, and deliver consistent, high-quality training experiences across multiple locations. With a team of expert data and training specialists, DataH2O works closely with businesses to tailor Avatar to their specific needs, ensuring that every organisation benefits from improved agent performance, higher customer retention rates, and long-term operational efficiency.
Technologies Used
This was an exciting project for us and involved integrating their AI API into the platform. We used the most trusted AI programming language Python for backend and React for building a user-friendly frontend.
Services We Offered
We built the platform for their AI product, Avatar, which lets businesses train employees for customer interactions. The AI training platform is a unique solution and helps companies improve employee customer handling skills efficiently.
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AI API Added
We integrated the AI API into the platform using suitable technologies and standard processes.
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Frontend Development
The user interfaces of the Avatar platform were built using the React.js library.
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Backend Development
Our AI developers used Python scripting language and Google Cloud databases for a high-performance backend.
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Hosting with Google Cloud Platform App Engine
We used the GCP app engine as it empowered the AI platform with robust security on a serverless platform.
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Our Process
Delivering an innovative training solution that enhances learning efficiency and empowers employees required a structured and strategic approach. We developed a clear roadmap with defined milestones to ensure seamless execution and delivery for DataH2O.
Requirements
DataH2O approached us to help bring Avatar to life—a platform designed to transform workplace training through intelligent, interactive learning experiences. They needed a user-friendly interface that would enable businesses to easily implement and scale their training programs. Additionally, they required a robust backend to support AI-driven training simulations and ensure seamless integration with their existing systems.
Solutions
To meet these needs, chilliapple designed and built a fully bespoke training platform from the ground up. We focused on intuitive UI/UX to ensure ease of use for both trainees and administrators. The backend was developed using Python, with Google Cloud for data management and GCP App Engine for scalable hosting. AI capabilities were integrated to provide realistic training scenarios, helping employees practice real-world interactions in a controlled, adaptive environment.
Results
Avatar is now seamlessly integrated into its new platform and is already delivering significant value. Its AI-driven training modules are making learning more interactive and personalised, allowing employees to gain hands-on experience in a risk-free setting. The system is designed to grow alongside businesses, supporting ongoing development and enhancements. Pleased with the results, DataH2O has now commissioned us to further develop Avatar’s brand identity, as well as create a marketing website and user portal to expand its reach.
What Avatar has to say
Working with Chilliapple for my application development has been an exceptional experience. From the outset, their team demonstrated a remarkable ability to grasp my vision, translating it into a robust solution through a well-defined process. I was particularly impressed with their graphics design team, who provided a wide array of options that perfectly captured the desired look and feel of my application.
What truly set Chilliapple apart was their commitment to fair pricing. I never felt as though I was being overcharged, which is a rare and valued quality. Moreover, when any concerns arose, they dedicated the necessary time and effort to resolve them promptly and effectively. Their willingness to upskill themselves on the specific technologies I required showcased their dedication to my project’s success.
Beyond the initial development, Chilliapple continues to provide invaluable support, and they are now instrumental in developing my website and phase 2 of the application. They have proven to be a reliable and responsive partner, and I wholeheartedly view them as a long-term asset to my company. I highly recommend Chilliapple to anyone seeking a professional and trustworthy application development team.
