Why choose a monthly Shopify support & maintenance plan?

Are you running an online store, or did you recently launch your business online? With day-to-day eCommerce operations in full swing, maintenance often takes the back seat. On the downside, neglecting maintenance can lead to catastrophic issues with your Shopify store.

Even with a simple-to-use interface, handling regular maintenance activities may be challenging. Further, you start missing out on things that affect brand values.

Choosing professional Shopify maintenance services can relieve the hassles and allow you to focus on key business operations. Seasoned experts who take care of the store’s functioning, bug fixes, app integrations, etc., help ensure a high UX for customers. 

This blog explores the significance of Shopify support and maintenance services. Let us find out how it can help you enhance your store’s performance.  

What are Shopify support services?

Shopify support services provide access to technical support and advice from proven Shopify experts. You can talk to the experts over calls or via emails, live-chats, etc. Most service providers offer standard packages that are compatible with varying business requirements. 

The process is simple: Once you buy a suitable Shopify support package, you pay a fixed amount per month or quarterly. The agency, in return, provides you with specified intervals of support. 

With a fixed maintenance and support service provider, you do not have to troubleshoot issues or problems by yourself. This ensures greater focus on key responsibilities and promotes business growth. 

This is similar to subscribing to application support and software maintenance services, which allow companies to keep up with the latest trends, boost security, and generate higher revenue.   

What services do you get with Shopify support packages?

Shopify comes with various packages for different business requirements and its support packages are no exception. This means, whether you are running a small outlet or enterprise grade Shopify store, there’s a suitable support service for your business. 

Some plans include resolving bugs and issues, while others may involve updating themes, web development, etc. 

The common services available with support packages are:

• Resolving Issues – The service provider helps you identify and eliminate issues affecting the store functionalities. 

• Bug fixes  – Finding and removing bugs from the Shopify store. 

• Shopify theme support – Tailoring new or amending current store themes for building a more beautiful online store or enhancing the user interfaces.

• Shopify app integrations – Assist with integrating new viable apps from the Shopify app store. 

• Custom functionality – Adding bespoke features into the online store.

• Technology trends – Keeping the store up-to-date with the latest eCommerce trends.

• Technical audits – Conduct regular audits to identify issues and remove them from the online store.

What are the benefits of Shopify support and maintenance?

1. Access proven experts

Shopify maintenance services allows you to take a proactive approach against threats like site downtime, performance glitches, etc. Onboarding professionals helps to keep your store running smoothly and efficiently.

2. Quickly resolve issues 

Specialists with years of experience in the eCommerce platform helps to troubleshoot issues efficiently and in least time. This clears the room for innovation in the online business.

3. Avoid disruptions 

You get help with Shopify for addressing any concerns, technical issues, and eliminating the risk of downtime to a minimum. This ensures optimum business continuity.

4. Cost-effective 

With a support package in place you have to pay a fixed fee at regular intervals. This removes the sudden burden on the budget due to mishaps or malfunctioning of the Shopify store. 

5. Improve UX

A handy team of Shopify specialists can quickly identify factors leading to issues like poor site speed, lack of theme personalization, and others affecting UX. This ensures prompt actions toward building high UX and driving sales and revenue. 

chilliapple offers dedicated Shopify support and maintenance services

chilliapple is an official Shopify partner agency in the UK. We provide a range of Shopify maintenance services. Whether you are looking for a site audit, facing issues with speed performance, or trying to minimise operational disruption and downtime, we can help you resolve problems and enhance store performance.

We can also provide a dedicated account manager to tailor bespoke solutions that enhance your store performance.

FAQs

How do I maintain my Shopify store?

Shopify stores maintenance involves updating product catalogues, descriptions, uploading new images, and managing other contents. You also need to monitor sales data, store performance, check for updates, build backups, and more for the growth of your eCommerce business.

Is Shopify support services beneficial for new store owners?

As a new store owner, you can be preoccupied with order management, client services, and other tasks. Expert Shopify support services can help you tackle other vital tasks like ensuring optimum site speed, protection against malware, and a good UX for online shoppers. 

Is Shopify good for SEO?

Shopify offers a range of features focussed on search engine optimisation like editable meta-data, redirect creation, and automatic sitemap generation. So, it’s easier to create an SEO-friendly eCommerce store on Shopify.